Shipping Policy

At Deals Smitty Umpire Store, we’re committed to delivering professional-grade baseball and umpire equipment with the same precision we expect from our strike zones. Below you’ll find all the details about our shipping and returns processes to ensure you’re completely satisfied with your purchase.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote areas.

International Shipping

We proudly serve customers globally (excluding certain Asian countries and remote areas). International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Returns & Exchanges Policy

We stand behind our products with the same confidence we expect from our umpires. If you’re not completely satisfied, we offer a straightforward returns process for most items.

Key Return Information

• Return Window: 15 days from delivery date
• Condition Requirement: Unused, in original packaging with all tags attached
• Return Shipping: Customer responsibility (original shipping fees are non-refundable)
• Refund Method: Original payment method
• Processing Time: 3-5 business days after receipt of returned item

Step-by-Step Return Process

Step 2: Receive Authorization

Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and detailed instructions. Returns without an RMA number cannot be processed.

Step 3: Package and Ship

Securely package your return using the original packaging when possible. Include all original tags, accessories, and documentation. Ship to:

Deals Smitty Umpire Store – Returns
4018 Sherman Street
LONG BEACH, US 98631

Note: We recommend using a trackable shipping method as you are responsible for the item until it reaches our warehouse.

Step 4: Processing Your Return

Once received, our quality control team will inspect your return within 3-5 business days. You’ll receive email notification when:

• Your refund has been processed
• Your exchange is being shipped
• There’s an issue with your return

Refund Information

• Approved refunds will be issued to your original payment method within 3-5 business days after we receive and inspect your return.
• Credit card refunds may take 5-10 business days to appear on your statement.
• Original shipping fees are non-refundable.
• For international customers: Refunds will be in USD; exchange rates may affect the final amount.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned unless defective:

• Chest Protectors (due to personal protective equipment regulations)
• COVID-19 related products (sanitation and hygiene considerations)
• Custom or personalized items (including engraved equipment)
• Products with removed tags or original packaging

Exchanges

For size exchanges on apparel or protective gear:

• Follow the standard return process
• Clearly state your desired replacement size in your return request
• We’ll ship your replacement once the original item is received

Note: If the replacement item costs more, you’ll be invoiced for the difference. If it costs less, we’ll refund the difference.

Damaged or Defective Items

If you receive damaged or defective equipment (like cracked bats or faulty indicators), contact us immediately at [email protected] with photos of the damage. We’ll arrange for expedited replacement at no additional cost to you.

Need Assistance?

Our team of former umpires and baseball professionals understands the importance of reliable equipment. Contact us at:

• Email: [email protected]
• Phone: +1 (555) 123-4567

Deals Smitty Umpire Store – Serving the baseball community with the same precision we expect from our strike zones.