At Deals Smitty Umpire Store, we stand behind our professional-grade baseball and umpire equipment with the same confidence we expect from our customers behind home plate. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process for most items.

Key Return Information

  • Return Window: 15 days from delivery date
  • Condition Requirement: Unused, in original packaging with tags
  • Return Shipping: Customer responsibility (original shipping fees non-refundable)
  • Refund Method: Original payment method
  • Processing Time: 3-5 business days after receipt

Return & Exchange Process

Step 1: Initiate Your Return

To begin your return or exchange, please email our customer service team at [email protected] with the following information:

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Deals Smitty Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund / Exchange for (specific product)]
Attachments: [Photos if applicable]

Please provide return instructions at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and detailed instructions. Returns without an RMA number cannot be processed.

Step 3: Package and Ship

Securely package your return using the original packaging when possible. Include all original tags, accessories, and documentation. Ship to:

Deals Smitty Umpire Store – Returns
4018 Sherman Street
LONG BEACH, US 98631

We recommend using a trackable shipping method as you are responsible for the item until it reaches our warehouse.

Step 4: Processing Your Return

Once received, our quality control team will inspect your return within 3-5 business days. You’ll receive email notification when:

  • Your refund has been processed
  • Your exchange is being shipped
  • There’s an issue with your return

Refund Information

Approved refunds will be issued to your original payment method within 3-5 business days after we receive and inspect your return. Please note:

  • Credit card refunds may take 5-10 business days to appear on your statement
  • Original shipping fees are non-refundable
  • International customers: Refunds will be in USD; exchange rates may affect final amount

Non-Returnable Items

For health and safety reasons, the following items from our product lineup cannot be returned unless defective:

  • Chest Protectors (due to personal protective equipment regulations)
  • COVID-19 related products (sanitation and hygiene considerations)
  • Custom or personalized items (including engraved equipment)
  • Products with removed tags or original packaging

Exchanges

For size exchanges on apparel or protective gear:

  1. Follow the standard return process
  2. Clearly state your desired replacement size in your return request
  3. We’ll ship your replacement once the original item is received

Note: If the replacement item costs more, you’ll be invoiced for the difference. If it costs less, we’ll refund the difference.

Damaged or Defective Items

If you receive damaged or defective equipment (like cracked bats or faulty indicators), contact us immediately at [email protected] with photos of the damage. We’ll arrange for expedited replacement at no additional cost to you.

Questions? Our team of former umpires and baseball professionals understands the importance of reliable equipment. Contact us at [email protected] or +1 (555) 123-4567 for assistance with your return.

Deals Smitty Umpire Store – Serving the baseball community with the same precision we expect from our strike zones.