Welcome to Deals Smitty Umpire Store’s FAQ page. As professionals serving baseball professionals, we’ve compiled answers to the most common questions about our products, shipping, payments, and more. Can’t find what you need? Contact our team at [email protected].

About Our Store

Who is Deals Smitty Umpire Store for?

We specialize in serving baseball professionals, umpires, teams, and serious players who demand high-quality equipment with reliable, game-ready delivery. Our product range covers everything from protective gear to professional apparel.

What makes your store different?

With our baseball professional background, we offer:

  • Curated selection of umpire and player essentials
  • Fast 1-2 day order processing
  • Secure, professional-grade packaging
  • Global shipping (excluding some Asian/remote regions)

Product Questions

Do you carry NCAA-approved umpire equipment?

Yes! Check our College-NCAA-Umpire category for compliant gear. All NCAA products are clearly marked in their descriptions.

How do I choose the right chest protector size?

Our Chest-Protectors category includes detailed sizing charts. For professional recommendations, email us your height/weight at [email protected].

Are your bats professional-grade?

Our Bats section features both professional and training models. Look for “Pro Series” in product titles or filter by “Professional Use.”

Shipping & Delivery

How fast will my order arrive?

We offer two shipping options tailored for baseball professionals:

  • Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
  • Free Shipping (Orders >$50): 15-25 business days via EMS

All orders process within 1-2 business days. See our regional estimates below.

Region Standard Shipping Free Shipping
Continental US 7-10 business days 12-18 business days
Canada 8-12 business days 14-20 business days
Europe 10-15 business days 15-25 business days
Australia/NZ 12-16 business days 18-28 business days
Do you ship internationally?

Yes! We ship worldwide except to some Asian countries and remote regions. Contact us to verify your location’s eligibility.

Can I track my order?

Absolutely. All shipments include tracking. You’ll receive your tracking number via email once your order ships.

Returns & Exchanges

What’s your return policy?

We offer a 15-day return window from delivery date for items in original condition. Note:

  • Shipping fees are non-refundable
  • Customer covers return shipping unless item is defective/incorrect
  • Email [email protected] to initiate returns
What if my gear arrives damaged?

Contact us immediately at [email protected] with photos of the damage. We’ll expedite a replacement and cover all return shipping costs.

How long do refunds take?

Processed within 3-5 business days after we receive your return. Allow additional time for your bank to post the credit.

Payments & Accounts

What payment methods do you accept?

We accept all major cards: Visa, MasterCard, JCB, and PayPal for secure checkout.

Is my payment information secure?

Yes! We use SSL encryption and never store your full payment details. PayPal transactions are handled through their secure platform.

Do you offer team/league accounts?

Yes! Email [email protected] to set up a team purchasing account with bulk order benefits.

Contact Information

Email: [email protected]
Phone: +1 (555) 123-4567
Address: 4018 Sherman Street, Long Beach, CA 98631, USA

Game-ready gear for professionals, by professionals.